FAQ

What are your customer service hours?

Do you need special knowledge to set up the fire pit?

No special expertise is required for the setup. However, since the fire pits are very heavy, we advise you to have one or more people help you set them up.

How hard is it to assemble?

What material are the fire pits made of?

Fiber concrete and eco-stone are used to manufacture our fire pits. These materials are particularly robust and ensure durability. Fiber concrete is concrete whose properties are optimized by adding fibers, for example to prevent the formation of cracks. Eco-Stone is made from natural inorganic mineral powder with the addition of high-quality plastics. Attractive appearance, high stability and low weight are the characteristics of this material. For product properties of the various fire pits, please refer to the information on the respective item.

Is a hose and a pressure reducer included?

Both the pressure reducer and the hose needed to connect to a gas cylinder are included.

Is the propane tank included?

Where does the propane tank go?

Fire table comes with a 10 ft house and you can place it anywhere you wish, it will be visible but you can purchase a tank cover separately.

Can this fire pit use a direct line from a propane source? Not a small tank?

This fire pit comes ready and equipped to connect to a 20 lb. LP gas tank. You will need a certified gas supplier or a local gas professional to come and reconfigure the gas connection in order to connect this to a plumbed propane line. Changing to the connection would void the warranty.

Can I convert a Natural Gas fire table to Liquid Propane? Or vice versa?

Yes, it is possible to convert between Natural Gas and Liquid Propane. However, doing so will void your warranty. We recommend contacting a professional before making any changes to ensure safety and proper setup.

How long will the unit burn with a full 25 lb. tank?

Do we need to have the fire pit connected to an electrical supply or outlet?

The item does not require an electrical connection. It is a push button ignition that is battery powered.

The igniter says electric. Does it have to be plugged into an electrical outlet or is it battery operated?

Is the connection valve to the propane tank standard connection?

Yes, the propane tank connection is a standard connection. Inlet connection: QCC (1.312”-5ACME)

Is this item winter proof / weatherproof?

Yes, this item is made to be used outdoors. However, it should be covered during the winter months. And be sure to keep the bottom of the stove ventilated when in use.

I am concerned about rain water getting inside the item. Does the lid make it water-proof or do I need to buy a separate cover for it?

This product is designed for outdoor use. But we suggest that you use a cover to protect the table when it is not in use. A cover will keep leaves and dirt out of the lava rock or fire glass.

Can you grill on a fire pit?

The fire pit is not suitable for grilling or food. Dirt can affect the proper functioning of the fire pit.

Can you use regular firewood for the fire pit?

You should not use normal firewood, as the fire pit will be soiled by the ash. Under accessories you will find our range of ceramic firewood that is suitable for this.

What is the overhead clearance minimum? Can it be used under an umbrella?

The overhead clearance requirement is 72" above the height of the table top. The umbrella would need to be 6' taller than the table.

It shows the burner, can that all be covered with extra lava rock?

No, the appropriate amount of lava rock is sent with this unit. You cannot use extra lava rock to gain more burner coverage. Doing this can cause the burner to soot and reduce flame height as well as cover the igniter causing the fire pit not to light.